How can I find out if a Western Union money transfer is available for me to pick up?
You can track the status from the "Tracking" link at the left of the login page or at the home page on our Web site. You’ll need the name of the person who sent you the money and the Money Transfer Control Number (MTCN).
Visit any Western Union location, fill out the required form, and submit the form along with your government-issued identification and the MTCN number, to the Western Union clerk. Review and sign your receipt and collect your money. It's that easy!
What are acceptable ID documents for picking up a Western Union money transfer?
Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and national IDs are acceptable. A driver’s license might not be valid.
In some cases the receiver might also need to verify their current address, for example with a utility bill.
What about exchange rates?
When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on the exchange rate applicable at the time of shipment. However, for transfers to certain countries, the exact amount will be calculated based on the exchange rate applicable at the time of receipt.
How can I find out if my Western Union money transfer has been paid?
After a money transfer is sent, you can track the status from the "Tracking" link at the left of the login page or at the home page on our Web site. You'll need to type in the sender's name and the Money Transfer Control Number (MTCN) from the transaction.
How much money can I send online with Paybybank-Western Union?
The maximum amount you can send with a money transfer is €6300.
How long does it take to send a Western Union money transfer online?
Sending money is instant once we receive your payment.
What is Paybybank?
Paybybank is a Paylink innovative service that allows you to send a Western Union money transfer directly from your bank account. You simply pay through your own bank’s website using the details we email you to complete your bank transfer. Your money will be available in minutes*.
* Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, identification requirements, differences in time zones, regulatory issues, bank location hours and processing times, differences in time zones. Additional restrictions may apply.
Why should I favor Paybybank?
Primarily due to the ability provided to instantly send a Western Union money transfer online through the secure environment of your bank without the use of a credit card or the risk cards equate. Additionally when using Paybybank you don’t have to know the recipient’s bank account number or even the recipient is not required to have a bank account, since you are able to transfer funds towards any Western Union point of service utilizing facilities such as e-banking, phone-banking, your local bank branch or an ATM.
Where can I Use Paybybank?
You can transfer funds in 200 countries worldwide from all SEPA countries (E.U. member states, Switzerland, Iceland, Liechtenstein and Norway) benefitting from the advantageous price of 4€ + 2.5% of the transferred amount.
How do I use Paybybank?
When you have created your personal profile, log in, fill in the amount to be transferred as well as the name and country of residence of the recipient. Instantly you will be provided with the 20digit code to complete the payment via your bank account (e-banking, phone-banking, local bank branch or ΑΤΜ. When the payment is completed you will receive a confirmation e-mail containing a Western Union 10digit money transfer control number (MTCN) to be shared only with the recipient of the transferred amount.
What is the cost for using Paybybank?
the cost for using Paybybank to transfer money from your bank account towards any Western Union point service worldwide is €4 + 2,5% of the transferred amount regardless of the destination.
Why should I use Paybybank instead of online banking?
There are lots of reasons. Paybybank is using Western Union’s global network, while banks often have limited coverage. With Paybybank, when you are sending a Western Union money transfer, the recipient receives the money in minutes after we receive the payment. This makes Paybybank probably the fastest way to send payments from your bank account throughout the world. It’s safe, too. When you pay with Paybybank, all your sensitive financial details are kept hidden from us and the recipient.
What do I need to register with Paybybank?
To register with Paybybank, you only need an active email address.
Can somebody else pay my Paybybank remittance?
When paying your remittance through a bank account, please remember that Bank transfers must originate from a bank account held in the customer's name. Otherwise lower transactional limits might apply due to anti money laundering regulations, and we reserve the right to apply the necessary administrative measures to prevent them.
Who uses the Paybybank electronic Money Transfer service?
Anyone who needs to send money quickly. You can send money to friends and family around the world, or make payments quickly.
How are money transfers paid out to individual receivers?
Generally, we pay your money transfer with cash.
Why should I register on Paybybank?
Registration is required to send money online with Paybybank - Western Union due to European Union banking regulations. Once you are registered, you can send a money transfer in minutes since your information is pre-filled in the page fields. This saves you the time and trouble of typing it in every time you want to send money or a payment. Please be sure to register using your legal name.
Does it cost anything to register on Paybybank?
No, there is no cost involved in registering.
What is Money in Minutes?
The Money-in-Minutes option of Paybybank gives consumers the ability to send a Western Union money transfer online using their bank account. Receivers can pick up funds at Western Union locations worldwide within minutes, depending on the hours of operation of the receiving Western Union location.
When is the money available for my receiver?
The money will be available in minutes* at any Western Union location in your receiver’s country from the moment we receive the payment. The payment might take one* business day to arrive.
*Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory issues, identification requirements, bank operation hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.
Who do I call if I need to request a refund of my a Western Union money transfer?
Please fill the appropriate form in your Transaction History page following the login page.
If I request a refund, how will I receive the money?
If the appropriate form has been correctly filled out as described above, the refunded amount will be credited at the bank account associated with the transaction.